Privacy Policy
Effective September 2026, updated October 2026
Solid Trades Business Services ("Solid Trades," "we," "us," or "our") operates the website solidtrades.ca and provides business consulting services to the construction and trades industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1. Information We Collect
Personal Information: We may collect personal information you voluntarily provide — name, email address, phone number, company name, and job title — when you contact us, request consulting services, or subscribe to our communications.
Business Data: When you engage our consulting or AI-agent services, we may access business data you authorize (e.g., QuickBooks accounts, job management data) solely for the purpose of delivering the agreed services.
Technical Data: Standard web analytics data — IP address, browser type, pages visited, and timestamps — collected automatically when you visit our site.
2. How We Use Your Information
- Provide and maintain our consulting services and AI agent tools
- Respond to your inquiries and support requests
- Improve and personalize your experience
- Send service-related communications (not marketing unless you opt in)
- Comply with legal obligations
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers — hosting (Cloudflare), email, analytics — who process data under our instructions
- AI infrastructure — third-party AI providers (e.g., Nous Research, OpenRouter) used to power our agent services, under their respective data-processing terms
- Legal requirements — if required by law or to protect rights
4. Data Security
We implement reasonable technical and organizational measures to protect your data — including encrypted storage, access controls, and secure API authentication. No method of transmission is 100% secure, but we follow industry practices to minimize risk.
5. Data Retention
We retain your personal information only as long as necessary to provide services or fulfill legal obligations. Business data processed through our AI agents is retained per your service agreement and can be deleted upon request.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, and to withdraw consent. To exercise these, contact us at privacy@solidtrades.ca.
7. Third-Party Links
Our website or services may link to third-party sites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this policy. Material changes will be communicated via our website or direct notice.
9. Contact
Solid Trades Business Services
Email: privacy@solidtrades.ca
Website: solidtrades.ca